Frequently Asked Questions
This section contains a wealth of information, related to the Renew IT Buyback Portal. If you cannot find an answer to your question(s),
make sure to contact us at de.enquiries@renew-it.com.
Q: What Tranche of the buyback does the service cover?
A: Tranche 20.2 Windows and Apple Notebooks.
Q: What happens with my notebook once collected?
A: Renew IT will collect all notebooks and return them to a processing facility for certified data sanitisation services. The notebook will be wiped and re-installed with the Original Equipment Manufacturer (OEM) software before returning the notebook.
Q: How many notebooks can I purchase?
A: The Department has facilitated a program with Renew IT to offer staff to purchase the Tranche 20.2 notebook which is allocated to you.
Q: Will I receive my own notebook?
A: Yes. The exception to this standard is if an operational fault is identified at the time of data wipe or re-imaging.
Q: What happens if my notebook is found to be faulty?
A: Renew IT will notify you and offer a like-for-like replacement or a full refund.
Q: Where will my notebook be sent?
A: Your notebook will be returned to the school address associated with your employee ID number.
Q: Will Microsoft Office be loaded on my notebook?
A. No, the notebook will be wiped and re-installed with the Original Equipment Manufacturer (OEM) software.
Q: What happens if my notebook doesn’t work when I receive it?
A: Renew IT offer a 7-day warranty period starting from the date of delivery for any notebooks received as DOA (dead on arrival). Please contact Renew IT at de.enquiries@renew-it.com and we will contact you to offer you a like-for-like replacement or a full refund.
Q: Will the notebook I receive have all my data?
A: No, if you wish to retain PERSONAL data, it is your responsibility to back-up to an external device prior to the collection. Renew IT does not accept responsibility for loss of data.
Q: What happens if I have any further questions?
A: Please email de.enquiries@renew-it.com, or contact Renew IT on 1300 656 242
Q: I am having trouble with the check-out process. What should I do?
A: Please close the window in your browser, clear the cache and relaunch this website. If you are still having problems, please reach out to our team on de.enquiries@renew-it.com